Legal information
Last updated: June 2026
At Game House BA, we value and protect our users' privacy. This Privacy Policy explains how we collect, use, store and protect the personal information provided through our website and other contact channels.
Game House BA is responsible for the processing of personal data collected through this website.
For questions related to privacy or personal data processing, you can contact us through the contact channels published on our website.
We may collect the following data:
We use the collected information to:
Personal data will be retained only for the time needed to fulfill the purposes for which it was collected and to comply with applicable legal obligations.
Game House BA does not sell, rent or trade personal data.
We may share information only with:
Our website may use cookies and analytics tools to improve the user experience and better understand site usage.
Users may configure their browser to reject or delete cookies, although this may affect certain website features.
We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration or improper disclosure.
However, no information transmission or storage system is completely secure.
Users may request:
Game House BA experiences may be used by minors only under the supervision and authorization of their parents, guardians or legal representatives.
Our website may contain links to external pages. Game House BA is not responsible for the privacy practices or content of those sites.
We recommend reviewing the privacy policies of any external site you visit.
The escape rooms offered by the company are an immersive entertainment experience based primarily on solving enigmas, puzzles, logical challenges and interacting with the setting of each scenario.
In order to enrich that experience, some rooms include special effects and scenic resources, such as moving mechanisms, lighting variations, sound, smoke, vibrations, projections, movements of set elements, mechanical effects and other ambience resources.
These effects are complementary and accessory to the main experience. They do not constitute enigmas, clues or mechanisms that are essential for the development or resolution of the game, and their possible unavailability does not prevent the normal continuation or completion of the activity.
The company performs periodic preventive and corrective maintenance to seek the proper operation of all effects and devices. However, for technical, operational, participant safety or maintenance reasons, any of these effects may be temporarily disabled or may not run during a game.
The possible failure of one or more accessory special effects, when it does not substantially alter the development of the contracted experience or prevent the room from being solved, does not by itself constitute a material breach of the service provided.
We reserve the right to update or modify this Privacy Policy at any time.
Changes will take effect once published on this website.
If you have questions about this Privacy Policy or the processing of your personal data, you can contact us through the contact channels published on our website.