Privacy policy

01Data controller

Game House BA is responsible for the processing of personal data collected through this website.

For questions related to privacy or personal data processing, you can contact us through the contact channels published on our website.

02Information we collect

We may collect the following data:

• First and last name.
• Email address.
• Phone number.
• Information related to bookings and events.
• Billing information when applicable.
• Information voluntarily provided by the user through forms, WhatsApp, email or other contact channels.
• Technical browsing information, including IP address, browser, device, visited pages and website activity.

03Purpose of data processing

We use the collected information to:

• Manage bookings and contracted services.
• Respond to questions and requests.
• Coordinate events and experiences.
• Send booking-related communications.
• Improve the website experience and operation.
• Comply with legal, regulatory and tax obligations.
• Send promotional or commercial communications when applicable.

04Data retention

Personal data will be retained only for the time needed to fulfill the purposes for which it was collected and to comply with applicable legal obligations.

05Information sharing

Game House BA does not sell, rent or trade personal data.

We may share information only with:

• Technology and infrastructure providers.
• Payment platforms.
• Booking management systems.
• Competent authorities when there is a legal obligation.

06Cookies and similar technologies

Our website may use cookies and analytics tools to improve the user experience and better understand site usage.

Users may configure their browser to reject or delete cookies, although this may affect certain website features.

07Information security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration or improper disclosure.

However, no information transmission or storage system is completely secure.

08User rights

Users may request:

• Access to their personal data.
• Correction of incorrect or outdated information.
• Data updates.
• Deletion of information when applicable.
• Withdrawal of previously granted consent.

09Minors

Game House BA experiences may be used by minors only under the supervision and authorization of their parents, guardians or legal representatives.

10Links to third-party sites

Our website may contain links to external pages. Game House BA is not responsible for the privacy practices or content of those sites.

We recommend reviewing the privacy policies of any external site you visit.

11Changes

We reserve the right to update or modify this Privacy Policy at any time.

Changes will take effect once published on this website.

12Contact

If you have questions about this Privacy Policy or the processing of your personal data, you can contact us through the contact channels published on our website.